GDPR-Compliant Privacy Policy

Our Commitment to Your Privacy

Flower Delivery Tulse Hill is committed to protecting your privacy and personal data in line with the UK General Data Protection Regulation (GDPR). This Privacy Policy sets out how we collect, use, and manage your personal data when you place flower delivery orders with us, whether for recipients in Tulse Hill or surrounding districts.

Scope of this Privacy Policy

This policy applies to all individuals who use our services to order flowers delivered to Tulse Hill and nearby areas, whether ordering online, by phone, or in person. By placing an order with us, you acknowledge and agree to the collection, use, and sharing of your information as described in this policy.

What Data We Collect

In order to process your flower delivery orders, we collect the following types of personal data:

  • Contact Information: Your name, address, phone number, and other contact details required to fulfil and confirm your order.
  • Recipient Details: Name, address, and phone number of the recipient of your order.
  • Order Details: Information about your order, such as products selected, delivery date, and special messages or instructions.
  • Payment Information: Payment details (such as card data), which we process securely through accredited payment processors. We do not store your full payment card information.
  • Correspondence: Records of your communications with us, including queries, feedback, or complaints.
  • Technical Information (if ordering online): IP address, browser type, device information, and cookies necessary for website functionality and performance analysis.

Lawful Basis for Processing

We process your personal data under the following lawful bases:

  • Contractual Necessity: To fulfil and deliver your order as contractually agreed.
  • Legal Obligation: To comply with laws and regulations regarding financial transactions and record-keeping.
  • Legitimate Interests: To improve our services, communicate essential information regarding your orders, and prevent fraud.
  • Consent: Where you have chosen to receive marketing communications; you can withdraw your consent at any time.

How We Use Your Data

Your personal data is used for the following purposes:

  • Processing and delivering your order.
  • Communicating with you about your order or any requests you have made.
  • Managing payments and refunds.
  • Responding to your enquiries or complaints.
  • Improving our services and personalising your customer experience.
  • Meeting our legal obligations regarding financial records and compliance.
  • Sending you marketing information if you have opted in to receive it.

Data Processors and Sharing

We sometimes use third-party service providers (data processors) to facilitate our operations. We ensure all processors meet applicable GDPR requirements through appropriate contractual agreements. Data processors may include:

  • Payment processing companies for handling card transactions securely.
  • IT service providers supporting our website and booking platform.
  • Logistics partners or couriers for order delivery services.
  • Accountants and financial service providers for statutory record-keeping.

We do not sell or rent your personal information to third parties. Your information is only shared on a need-to-know basis to fulfil your order and comply with legal obligations.

Data Retention

We retain your personal data only for as long as necessary for the purposes it was collected, or as required by law. Typically:

  • Order and transactional data: Kept for up to 7 years to comply with accounting and tax requirements.
  • Customer accounts and correspondence: Kept for as long as you maintain an account, plus a reasonable period thereafter.
  • Marketing consent records: Retained until you withdraw your consent or request erasure.

After these periods, your data is securely deleted or anonymised.

Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of Access: You may request a copy of your personal data held by us.
  • Right of Rectification: You can ask us to correct inaccurate or incomplete information.
  • Right to Erasure: You may request that we delete your personal data, subject to legal requirements.
  • Right to Restrict Processing: You can ask us to limit processing of your data in certain circumstances.
  • Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes.
  • Right to Object: You may object to certain processing, such as direct marketing.
  • Rights in Relation to Automated Decision-Making: Flower Delivery Tulse Hill does not use your data for automated profiling or decision-making without human involvement.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website or order confirmation materials. We will acknowledge and act on your request in accordance with GDPR requirements.

Data Security

We take the security of your personal information seriously. Appropriate technical and organisational measures are in place to protect your data from accidental loss, unauthorised access, alteration, or disclosure.

Children’s Privacy

Our services are not intended for children under 16 years old. We do not knowingly collect or process personal data from anyone under this age. If we become aware that information has been collected from someone under 16, we will take steps to delete it promptly.

Policy Updates

We may occasionally update this Privacy Policy to reflect changes in services, legal requirements, or our data processing practices. The latest version will always be available on our website, and significant changes will be clearly communicated.

Contact and Complaints

If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please reach out to us via the contact information provided on our official materials. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data rights have been breached.

Thank you for trusting Flower Delivery Tulse Hill with your personal information. We value your privacy and are committed to ensuring your data is handled responsibly and in accordance with all applicable regulations.