Returns, Refunds & Complaints Policy
Trusted Flower Delivery in Tulse Hill: Our Returns, Refunds & Complaints Policy
At Flower Delivery Tulse Hill, we prioritise delivering the freshest flowers to our neighbours and the local community. Whether you’re sending a heartfelt surprise to a loved one or arranging blooms for your business, our commitment to quality is unwavering. As a Tulse Hill florist trusted by households and local businesses alike, we want you to feel confident in your purchase. Below you’ll find clear information on our returns, refunds, and complaints process, all backed by our Fresh Flowers Guarantee.
Our Fresh Flowers Guarantee in Tulse Hill
We take great care from selection to delivery to ensure your flowers arrive in impeccable condition. Our Fresh Flowers Guarantee promises that all flowers dispatched are hand-selected for their vibrancy and longevity, so each bouquet reaches you at its best and brightest. This guarantee covers every order delivered to addresses in Tulse Hill and the surrounding areas.
Damaged on Arrival: What to Do
Despite our care, on rare occasions flowers may suffer damage while in transit. If your order is damaged on arrival, please notify us promptly—ideally within 24 hours of receiving your bouquet. To help us resolve the issue quickly, we recommend providing clear photographic evidence of the damage alongside a description of the issue. We will carefully review each claim and strive to offer a speedy solution, because customer satisfaction is at the heart of our local service.
Freshness Window
Every bouquet from Flower Delivery Tulse Hill is guaranteed to stay fresh for a minimum of 5 days from the date of delivery, assuming flowers are kept in fresh water and handled according to our simple care instructions. If your flowers do not meet expectations within this freshness window, please contact us with details and images so we can assess your claim.
Refunds & Replacements
If your flowers arrive unsatisfactory—be it due to damage, wilting, or any issue within our freshness guarantee window—we offer the following options:
- Full Refund: If you prefer, we will issue a full refund for the affected bouquet to your original payment method.
- Replacement Bouquet: Alternatively, we can create and deliver a replacement arrangement to you at the earliest opportunity, ensuring your occasion is never missed.
Your options will be clearly presented once we have reviewed your complaint. Refunds will be processed promptly after verification. Please note: returns may not be necessary for fresh flower products, but further information may be required to process your claim.
Submitting a Complaint
Your feedback is essential to upholding our standards. If you have a complaint or are unsatisfied with any aspect of your experience, please reach out using our customer contact channels. Provide your order details, specifics of your issue, and any supporting images for us to best assist you. Every complaint is handled individually by our Tulse Hill support team, and solutions are offered promptly—whether you are a household or a business client.
Tulse Hill’s Local, Trusted Florist
We are proud to be part of the Tulse Hill community, offering reliable, friendly service and beautiful fresh flowers every day. Thank you for supporting your local florist—your satisfaction means everything to us. If you have any questions about our returns, refunds or complaints process, please don’t hesitate to get in touch. We’re always happy to help, ensuring your floral experience is perfect every time.
