Flower Delivery Tulse Hill Terms: Orders, Payments & Cancellations

Terms and Conditions for Ordering Online Flowers in Tulse Hill

Introduction

These Terms and Conditions (the “Terms”) set out the basis upon which you (“the Customer”, “you”, or “your”) may purchase flower delivery services from Flower Delivery Tulse Hill (“we”, “us”, or “our”). By placing an order for flower delivery in Tulse Hill or the surrounding areas through our online platform, you agree to be bound by these Terms. Please read them carefully before placing any orders.

Note: These Terms and Conditions apply to customers ordering flower delivery in Tulse Hill and all surrounding areas we serve.

Order Process

To order flowers online from Flower Delivery Tulse Hill, you must follow the instructions on our website. Here’s how the process works:

Browse our available flower arrangements, bouquets, and related products.
Select your desired products and add them to your online basket.
Proceed to checkout and provide required information, including delivery address (ensuring it is correct and within the Tulse Hill service area, including surrounding areas we mention on our website), recipient details, preferred delivery date, and your contact information.
Review your order summary and finalise your payment as per the payment options provided.

After submitting your order and successful payment, we will send you an order confirmation outlining your chosen products, delivery details, and an estimated timeline for delivery. This email confirmation serves as proof of your order. If you do not receive this confirmation promptly, please check your spam folder or contact us via the online form on our website.

Product Availability and Substitution Policy

All flowers, products, and arrangements offered for online flower delivery in Tulse Hill and neighbouring areas are subject to availability. While we strive to ensure that all products on our website are in stock, seasonal changes and supply fluctuations may occasionally mean certain flowers are unavailable.

If a particular flower or item in your chosen arrangement is unavailable or out of stock, we reserve the right to substitute that item with a product of equal or greater value whilst maintaining the overall appearance and style of the arrangement as much as possible. If a major change is required, we will contact you using the contact details provided at checkout to discuss your preferences before preparing your order.

Delivery Policy

We deliver flowers throughout Tulse Hill and the specified surrounding areas. You are responsible for providing accurate delivery details during checkout. Please note:

We deliver on the dates and within delivery timeframes shown on our checkout page. Deliveries may not be made on Sundays or bank holidays unless specified otherwise at the point of order.
In the event the recipient is unavailable to accept the delivery, our courier may leave the flowers with a neighbour, at a safe place on the property, or attempt redelivery at our discretion. We will notify you of the action taken via your preferred contact method.
We cannot guarantee exact delivery times. All delivery times are estimates and delays due to circumstances beyond our control (e.g. severe weather, road closures, major events) do not entitle you to claim compensation or cancel an order once dispatched.

Payments

All prices for products and delivery displayed on our website are in pounds sterling (£) and inclusive of any applicable VAT.

We accept payment via the secure methods offered at checkout, which may include credit cards, debit cards, and other standard online payment gateways. By placing an order, you confirm that you are authorised to use the provided payment method.

Full payment must be made at the point of order. Orders will not be processed or confirmed until payment is received in full. We reserve the right to cancel or delay your order if there are issues confirming payment or if payment is found to be fraudulent or unauthorised.

Cancellations and Changes

If you need to cancel or amend your order, please contact us as soon as possible via the relevant online form. We will always do our best to accommodate your request, however:

Cancellations or changes can only be made before your order has been prepared or dispatched. Once your flowers are being prepared or have left our premises, cancellations and changes are not possible.
If your cancellation request is received before preparation, we will process a refund to your original payment method. Refunds may take several days to appear, depending on your card issuer or bank.
If the order has been prepared or dispatched, no refund will be given, except in cases where the product is faulty or damaged (see ‘Faulty, Damaged or Incorrect Products’).

Returns, Faulty or Damaged Products

Due to the perishable nature of flowers, we do not accept returns except where the products are faulty, damaged, or not as described at the point of delivery.

If your delivered flowers arrive in unsatisfactory condition or are not as ordered, please notify us on the same day of receipt with photographic evidence, using the online contact form. Our customer service team will review your issue and, if validated, offer a replacement or refund at our discretion. Replacement or refund requests cannot be honoured if you notify us more than 24 hours after receipt or if flowers have not been cared for according to our included guidelines.

Your Responsibilities

You are responsible for ensuring the recipient is available to accept the delivery. If incorrect delivery details are provided, leading to a failed delivery or loss, we are not responsible for re-delivery or replacement. Additional charges may apply for re-delivery or retrieval costs. Please ensure all information, including address and recipient details, are correct at the time of ordering.

You are also responsible for following the care instructions provided with the flowers to ensure their longevity and satisfaction.

Our Liability

We will deliver your online flower order to Tulse Hill and surrounding areas using reasonable skill and care. However, we are not liable for:

Minor variations or substitutions in colour and species of flowers due to seasonality or availability.
Any indirect or consequential losses arising from late delivery, failed delivery due to incorrect information, or delays caused by circumstances beyond our reasonable control.
Losses exceeding the total order value paid by you in respect of the relevant order.

Nothing in these Terms excludes our liability for personal injury, death caused by our negligence, or deliberate default or fraud.

Intellectual Property

All photographs, descriptions, images, and other content shown on our website relating to our online flower delivery in Tulse Hill are owned by us or our licensors. You may not use, reproduce, or distribute this content without our express permission.

Privacy and Data Protection

We collect and use personal data strictly in accordance with the relevant UK data protection laws. Details you provide for flower delivery orders (such as your name, address, and contact details) will be processed only for the purpose of fulfilling your order, handling any queries, and legal compliance. We will never share your data with third parties except as required to fulfil your order (e.g. delivery partners) or as required by law.

Changes to These Terms

We reserve the right to update or amend these Terms at any time. Any changes will be posted on our website, and your continued use of our service shall constitute acceptance of those changes. It is your responsibility to check these Terms before placing each order for flower delivery in Tulse Hill or the surrounding areas.

Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms and Conditions, your use of our website, or any orders placed for flower delivery in Tulse Hill or surrounding areas, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

Should you have any questions or concerns related to these Terms or your online flower order for Tulse Hill delivery, please make use of the contact options provided via our website. We are committed to resolving issues promptly and transparently.